Are You Ready for AI?

"Replacing junior employees with AI is the dumbest thing I've ever heard."
— Matt Garman, CEO, Amazon Web Services

Who doesn't appreciate a little blunt wisdom?

AI will make all of us more productive, no doubt about that.

Danger comes when companies treat AI as a technology project instead of a business transformation.

We've been here before. WMS, TMS, and ERP implementations taught us the same lesson. Technology won't fix broken processes. It enables good ones and exposes bad ones.

Before investing heavily in AI, companies need alignment on where they are going, how work should get done, what success looks like, and who owns the decisions. Steve Gran at WorkExcellence has it right. Everyone has to be on the same page.

People can't be on the same page without clear direction and a well-designed operating model. Once those are in place, the right AI roadmap presents itself.

If you're concerned that your company is falling behind on AI, don't start by asking, "Where can we deploy AI?"

Start by asking, "What should we do to get ready for AI?"

Companies that prepare their business before investing heavily in AI create lasting advantage. Those that rush into AI often automate broken processes, create chaos, and end up disappointed.

Is this something we should discuss?