How We Think
Perspectives from the field — practical insights from operators who have been in the room where decisions get made.
2026
Most leaders say their people are their most important asset. But when it comes to the operating model, people strategy often gets less attention than supply chain, technology or financial planning. That disconnect is costly.
2026
AI can make organizations dramatically more productive, but technology won't fix broken processes. The companies that create lasting advantage get their direction, operating model, decision rights and ways of working aligned before investing heavily in AI.
2026
After a major acquisition or transformation, strategy alone isn't enough. Sales, supply chain, systems, data and operating processes must come together quickly or the less glamorous parts of integration can jeopardize the EBITDA the deal was supposed to deliver.
2026
The Council of Operations Excellence Roundtable brought together senior operations leaders to discuss the most pressing challenges and opportunities in supply chain and logistics. Here are the themes that dominated the conversation.
2026
Rapid changes in tariff policy have created winners, losers and significant uncertainty. They have also become a forcing function for cost reduction, near-sourcing, supply chain redesign and greater operational resilience.
2025
As brands scale across channels, networks that once felt nimble begin to strain. Inventory and capacity conflicts, declining service and rising costs are signals that the operating model needs to catch up with the growth.
2025
Financial reports are excellent binoculars for seeing overall business performance, but they rarely explain why costs are high or how to reduce them. Spend analytics provides the magnifying glass that can reveal savings opportunities hidden below the surface.
True North professionals are active participants in the operations and supply chain community — speaking at industry conferences, contributing to roundtables, and engaging with executive peer groups. If you're interested in having a True North professional speak at your event or contribute to your publication, we'd welcome the conversation.
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